Refund policy
Amberlane Return & Exchange Policy
We value your satisfaction with every Amberlane purchase. If you’re not fully happy with your order, please review our return and exchange guidelines below.
Eligibility for Returns/Exchanges
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Items may be returned or exchanged within 7 days from the date of delivery.
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Products must be in original condition: unworn, unwashed, and with tags/packaging intact.
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We do not accept returns for items that show signs of wear, damage, or alteration.
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Sale or discounted items are non-returnable and non-exchangeable unless defective.
Defective or Incorrect Items
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If you received a wrong or defective item, please contact us within 3 days of delivery with photos for verification.
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We will replace the item at no additional cost, or issue store credit/refund if a replacement is unavailable.
Return Shipping
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Customers are responsible for the cost of return shipping, except in cases where the item received was defective or incorrect.
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Original shipping fees are non-refundable.
Process
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Contact us at info@amberlaneshop.com or +63 968 698 7477 with your order number and reason for return/exchange.
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Once approved, we’ll provide instructions on how to ship the item back.
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Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the returned item.
Important Notes
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Returns are only accepted for purchases made directly through amberlaneshop.com.
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For hygienic reasons, certain items (e.g., innerwear, accessories) may not be eligible for returns/exchanges.